MOVING FROM TOUCHPOINTS TO DELIGHTFUL CUSTOMER JOURNEY


80% of customers buying decisions by 2020 will be based on the experience they get not on the basis of Price or Product.
Customer Experience and Digital Transformation is at the top of every business’s priority list. It concerns the CEO to the CMO and even the CIO. Emerging technology, changing consumer needs and effective use of customer data are critical elements to ensuring your CX Strategy is as powerful as possible in a competitive and digital landscape.



Why you should attend?



  • Differentiate your brand through digital innovations in your CX

    Bring together latest trends of digital and customer experience into a singular summit. Develop the blueprint to unlocking increased ROI at this conference.


  • Forecast key trends to prepare you for the future of CX

    Discover where you stand in the competitive landscape and identify new growth opportunities for your business in the digital age.


  • Cultivate customers and grow your business through multiple channels

    Winning future market share will require building lasting relationships with your customers through multiple channels. Identify the features, preferences and strategies for Omni-Channel success.


  • Transform your company outlook by embracing a customer-first culture

    A successful approach requires complete organizational buy-in. Building customer first organizational culture to maximize your customer experiences with digital strategies

Register Now!


Our Partners



Presenting Partner

Knowledge Partner

Silver Partners


Litmus World

LitmusWorld is a contextual conversations platform to drive actionable insights in real-time. These insights that are delivered on a dynamic dashboard, allow the touch point owner to measure, manage and improve customer experience, performance marketing and employee engagement to achieve measurable outcomes. Their solutions have been implemented across 100+ brands in 11 countries Read More



MEDIA PARTNER





Our Top Speakers



Integrating Customer Experience And Digital Strategies
Ajay Nambiar
Head- CX, Service Excellence
L&T
Integrating Customer Experience And Digital Strategies
Amogh Dusad
Head - Digital Products
SET Sony Pictures Network


Integrating Customer Experience And Digital Strategies
Ankur Arora
Director – Digital Transformation
Sodexo India


Integrating Customer Experience And Digital Strategies
Ashish (Kumar) Bajpai
Head of Customer Service
OYO


Integrating Customer Experience And Digital Strategies
Chandramouli Venkatesan
Digital Lead – Asia
Capgemini


Integrating Customer Experience And Digital Strategies
Chetan Dixit
Head- Analytics and BI
Ola Cabs


Integrating Customer Experience And Digital Strategies
Kayzad Hiramanek
EVP- Customer Experience & Operations
Bajaj Alliance Life Insurance


Integrating Customer Experience And Digital Strategies
Rahul Rajpal
Head of Customer Experience
Google


Integrating Customer Experience And Digital Strategies
Saurabh Kalra
Director- Business Strategy & Insights
McDonald’s


Integrating Customer Experience And Digital Strategies
Sumit Saurav
Product Leader, Story Teller
Story Co.


Integrating Customer Experience And Digital Strategies
Sundar Sattanathan
Head - Digital Customer Experience
Nissan Motors


Integrating Customer Experience And Digital Strategies
Vinay Shrivastava
Head New Business and Digital Strategy
Marico


Integrating Customer Experience And Digital Strategies
Vivek Shaurya
Senior Director- Customer Experience
Infosys


Conceptualised & Curated By



About Us


Transformance Forums aims to create and bring around a Transformational Leadership for Individuals and Industry. We curate learning experiences through an ideal mix of panel discussions, case studies, best practices and think tank session to actively engage participants beyond the traditional one way information stream.