POST CONFERENCE REPORT

Overall Turnout

Delegates

90+

Speakers

22

Organizers

8

Partners

27+





Our Partners



Presenting Partner

Diamond Partner



Knowledge Partner







Silver Partners







Media Partner





Thought Leaders

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Delivering breakthrough service CX + EX – Why, What and How?

Kayzad Hiramanek
EVP- Customer Experience & Operations
Bajaj Alliance Life Insurance
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Powering Your Organization for Change

Saurabh Kalra
Director- Business Strategy & Insights
McDonald’s
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Digital Transformation – Defining CX Strategy

Aditya Garg
Head of Solutions Consulting India
Genesys
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Making it real: Bringing Business Experience and Technology together

Prateek Sinha
Partner
PwC
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Unlocking CX insights from aggregating unstructured feedbacks

Tushar Mishra
Co-Founder
Survaider
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How do you make Customer Experience a CEO agenda?

Ramesh Natarajan
Founder & COO
LitmusWorld
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Create Powerful B2B Digital Customer Experiences

Abhishek Arun
VP
Paytm
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Reaching the stage of Customer Delight: Core pillars

Ajay Nambiar
Head of Customer Experience
L&T Realty
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Deconstructing the CX Strategies

Amogh Dusad
Head - Digital Products
SET Sony Pictures Network
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Becoming Agile and Creating an Omni-Channel Mobile CX for high performance

Ankur Arora
Director – Digital Transformation
Sodexo India
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Improve Customer Journey Using Digital, Data & Analytics

Chetan Dixit
Head- Analytics and BI
Ola Cabs
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Digital Transformation and its opportunities for Differentiating CX

Haresh Panjwani
Digital Transformation Lead
Capgemini
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Customer Communication with Digital Conversations

Hemant Jhajhria
Partner- Financial Services
PwC
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Defining Customer Experience 2.0

Ishita Mukherjee
COO
Bharti AXA Life Insurance
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Expert Panel: Defining Customer Experience 2.0

Jayesh Pandey
Partner- Customer Consulting
PwC
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Case Study: Integrating Customer and user experience with Digital Strategies

Nikita Das
Head- Luxury Marketing
Embassy
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After-sales is no More an Afterthought

Sreevathsa Prabhakar
Founder
Servify
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Customer Communication with Digital Conversations

Srikanth Seshadri
CEO
SmartConnect Technologies Pvt. Ltd.
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Chairperson’s Remark

Sudhir Singh Dungarpur
Partner & Leader
PwC Digital Services, India
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Making it real: Bringing Business Experience and Technology together

Tapish Mehta
Digital Strategy Specialist
Digital Strategy, Ecosystems & Transformation
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Expert Panel: Defining Customer Experience 2.0

Vishal Suri
CEO
SOTC

Testimonials

"1)Digital Strategys Knowledge Gained From the sessions.2) Cx For Companies With AI & ML.3)Gained Experience From various domain and Industy Experts.4) Lots of markets analysis & insights with difference Auto/ Auto Customer Customer & Its. "


- Viswanathan.M
Head - BA & BI
TVS Logistics Services LTD.

"1)Gone through All Aspects & touch points of customer and its journey.2)Its was a good and quick refreasher to give a a check what is under practise and what's been misseds at our workplace to enure positive CX (Experience) "


- M.Kamran Ansari
AVP-Quality,BI & Cust. Exp
Motilal Oswal Financial Services Ltd.

"Excellent Choices & diverse profession leaders as speakers. "


- Abhisar Sharma
AvP -BD
Motilal Oswal Financial Services Ltd.

"Content was related to program.Venue.Speakers With good Experience. "



- Sunny Chaurasia
Service Manager
Kingston Technology

"Provided good insights into the practises followed across various industry. "


- Sandeep Shetty
Sr Manager
Judiofirst Life

"Super Learning From Industry Stelwarts on customer experience & Strategies revoling around it. "


- Sandiip Kothaari
Chief Information officer
Wonder Home Appliances Pvt Ltd

"1)Good Platform to meet Different people Across Industries . 2) Better Exposure On What is happening Across Industries And How can You Leverage the learning in your Company. "


- Hiten Pabari
Senior Manager
Infiniti Retail LTd.