Observe - Perform - Shape

80% of customers buying decisions by 2020 will be based on the experience they get not on the basis of Price or Product.

Customer Experience and Digital Transformation is at the top of every business’s priority list. It concerns the CEO to the CMO and even the CIO. Emerging technology, changing consumer needs and effective use of customer data are critical elements to ensuring your CX Strategy is as powerful as possible in a competitive and digital landscape.

To be a leader in the field of customer experience it is necessary to have the right culture, to listen to the market and to harness the power of digital. It is crucially important to discuss these issues together in order to share in-depth insight and knowledge to generate tools and methodologies to implement change.


Our Speakers

Abhishek Arun

VP

L&T






Abhishek Arun

VP

Paytm








Ajay Nambiar

Head- CX, Service Excellence

L&T






Ajay Nambiar

Head- CX, Service Excellence

L&T








Amogh Dusad

Head - Digital Products

SET Sony Pictures Network






Amogh Dusad

Head - Digital Products

SET Sony Pictures Network








Ankur Arora

Director – Digital Transformation

Sodexo India






Ankur Arora

Director – Digital Transformation

Sodexo India








Ashish (Kumar) Bajpai

Head of Customer Service

OYO






Ashish (Kumar) Bajpai

Head of Customer Service

OYO








Chandramouli Venkatesan

Digital Lead – Asia

Capgemini






Chandramouli Venkatesan

Digital Lead – Asia

Capgemini








Chetan Dixit

Head- Analytics and BI

Ola Cabs






Chetan Dixit

Head- Analytics and BI

Ola Cabs








Kayzad Hiramanek

EVP- Customer Experience & Operations

Bajaj Alliance Life Insurance





Kayzad Hiramanek

EVP- Customer Experience & Operations

Bajaj Alliance Life Insurance







Rahul Rajpal

Head of Customer Experience

Google







Rahul Rajpal

Head of Customer Experience

Google







Saurabh Kalra

Director- Business Strategy & Insights

McDonald’s





Saurabh Kalra

Director- Business Strategy & Insights

McDonald’s







Sumit Saurav

Product Leader, Story Teller

Story Co.






Sumit Saurav

Product Leader, Story Teller

Story Co.








Sundar Sattanathan

Head - Digital Customer Experience

Nissan Motors





Sundar Sattanathan

Head - Digital Customer Experience

Nissan Motors







Vinay Shrivastava

Head New Business and Digital Strategy

Marico






Vinay Shrivastava

Head New Business and Digital Strategy

Marico






Vivek Shaurya

Senior Director- Customer Experience

Infosys






Vivek Shaurya

Senior Director- Customer Experience

Infosys





With exclusive insights on digital CX strategies, key areas are:

Exploring how the organization culture and the right employee experience creates a visible impact

Crafting your CX strategy in a Digital landscape

Designing Customer Journey to increase customer success through agile processes

Creating Omni-Channel mobile CX

An approach with Storytelling to connect to our customers

Industries Should Attend the Integrating Customer Experience And Digital Strategies?

 

Retail

 

Aviation

 

Banking

 

Insurance

 

E-commerce

 

Information Technology

 

FMCG/ FMCG

 

Media


Who will you meet at the Integrating Customer Experience And Digital Strategies?

Senior leadership professionals in the areas of:

 

Customer Experience Leaders

 

Digital Transformation Leaders

 

IT Leaders Supporting CX Initiatives

 

Digital Customer Experience Leaders

 

Marketing Leaders

 

Customer Data and Analytics Managers

 

Customer Services

 

Customer Support

 

Customer Relationship

Why you should attend the Integrating Customer Experience And Digital Strategies?

Differentiate your brand through digital innovations in your CX

Bring together latest trends of digital and customer experience into a singular summit. Develop the blueprint to unlocking increased ROI at this conference.



Forecast key trends to prepare you for the future of CX

Discover where you stand in the competitive landscape and identify new growth opportunities for your business in the digital age.



Cultivate customers and grow your business through multiple channels

Winning future market share will require building lasting relationships with your customers through multiple channels. Identify the features, preferences and strategies for Omni-Channel success.

Transform your company outlook by embracing a customer-first culture

A successful approach requires complete organizational buy-in. Building customer first organizational culture to maximize your customer experiences with digital strategies

Why you should Sponsor the Integrating Customer Experience And Digital Strategies?

Supporting an occasion can be certainly justified regardless of the speculation in the event that you are clear about your objectives. An all-around arranged occasion nearness can produce quality leads, convey incredible ROI, increment your image reach and introduction, place you before your objective market and the best part is that construct your image's power


  • Put Your Business in the Spotlight
  • Get in front of your Target Market
  • Lead Generation and New Contacts
  • New Clients, New Customers, New Business
  • Give attendees a "taste" of your business
  • Market Your Business Inexpensively
  • Advertising, Recruiting, Supporting the community
  • Reconnect with customers and engage with an audience
  • Deliver great ROI

Organised & Produced By


IQ

About Us

Transformance Forums aims to create and bring around a Transformational Leadership for Individuals and Industry. We curate learning experiences through an ideal mix of panel discussions, case studies, best practices and think tank session to actively engage participants beyond the traditional one way information stream .

Contact Us

Production Director
Abidali Dossa
Email: abid@transformanceforums.com
Phone: +91 9702849915

For Speaking Opportunities
Varsha Sinha
Sr. Conference Producer
Email: varsha@transformanceforums.com
Phone: +91 9766871081

For Sponsorship Opportunities
Sumeet Khatri
Sales Director
Email: sumeet@transformanceforums.com
Phone: +91 8655856000 / 8169209808

For Delegate Registration
Tarini Prasad Parida
Head of Sales
Email: tarini@transformanceforums.com
Phone: +91 8767315000